It is the tenant’s responsibility to report all maintenance issues at the property.
Please ensure you report ALL maintenance direct to our maintenance department; instead of informing the property inspector, your representative at the council or contacting the landlord directly which will only prolong the maintenance issue.
Please contact the maintenance office on 020 8742 7858, and provide a detailed report of the problem to the maintenance officer so they may accurately log your call and arrange for the appropriate tradesperson to attend your property.
We try our best to send trades people to your property as soon as possible. However, depending upon volume of work, it may take a few days for someone to attend and priority is given to real emergencies as opposed to matters of general routine maintenance.
